Invest in emotional experiences

Liz revolutionizes customer understanding and listening.
By deciphering the words and feelings expressed, Liz offers you a unique vision of the customer experience for increased loyalty.

Visualize what really matters to your customers

Your review feeds instantly categorized

Gather all your customer data and verbatims, and decipher them with finesse to identify the best insights, at a glance.

How does it work ?

Focus your improvements on what makes the difference

Increase your retention rate by 25%

Thanks to the "emotional score", you can work on the right levers to reduce attrition and increase engagement at each stage of the customer journey.
Let yourself be guided and invent distinctive customer experiences.

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Instill customer culture throughout your organization

The emotional score : an indicator 3 times more effective than NPS

Thanks to visual indicators and notifications showing you important verbatims, keep your staff focused on the qualitative dimension of the customer experience, beyond NPS or satisfaction rates.

Listening & collecting

Direct feedback gathering, collecting feedback after an interaction, satisfaction survey, choose your gathering method

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Ecoute et collecte : feedbacks clients, enquête de satisfaction, bornes magasin

Semantic and emotional analysis

covered topics, associated sentiment, comparison between points of sale, irritants to correct, weak signals to monitor, Liz automatically reveals your insights

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Aide à la décision

Decision support

All your strategic issues at a glance, so you can pull the right levers at the right time!

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emotions detected by our semantic algorithm

minutes to know what really matters for your customers

25%

increased retention

12 years of expertise improving customer experience

Liz.cx is a platform developed by Civiliz, a pioneering customer listening company, created in 2010 with the mission of collecting and analyzing the voice of the customer through innovative means.

Our references

BUSINESS

E-reputation management, optimisation of customer journey and spreading customer culture

CULTURE & LEISURES

Improvement and enhancement of visitor experience

PUBLIC SERVICES

satisfaction and quality management

SERVICES

Customer behavior prediction and Churn reduction

Our customer's words

The deployment of Liz with 500 terminals allows us to operate the France Services program as best as possible, with results beyond our expectations. It is a high-performance tool that allows comments to be collected and analyzed in great depth and shows what matters to the user. [...] The report presented to the Comex amazed everyone and guided our value proposition for the future.

Emanuelle Borrelly

Head of Digital Inclusion and Public Services Division