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Who are we ?

Civiliz was born in 2010 out of a conviction.
It was the conviction that consumers were going to take power, and that companies were going to change their approach to give them a much greater role.

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A 12 years expertise dedicated to improving the customer experience

Liz.cx is a platform developed by Civiliz, a pioneering customer listening company, created in 2010 with the mission of collecting and analyzing the voice of the customer through innovative means.

BUSINESS

E-reputation management, optimisation of customer journey and spreading customer culture​​

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CULTURE & LEISURES

Improvement and enhancement of visitor experience

PUBLIC SERVICES

satisfaction and quality management

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SERVICES 

Customer behavior prediction and Churn reduction

Civiliz: pioneer in collecting customer reviews

The vision of a new way of listening to people

When we embarked on this adventure, no one was yet talking about customer experience. The famous “customer reviews” to which everyone now refers were still in their early stages.

In 2010, we created the first mobile application to provide geolocated reviews directly from points of sale.

With millions of reviews collected, we've enabled companies to boost their customer service, their e-reputation... and their sales intelligence!

The birth of Liz

Everyone must be listened. No exceptions

Civiliz invests massively in R&D with one conviction: artificial intelligence will rapidly change the face of our business.

Conventional reviews - obtained via Google and other platforms - don't give companies a precise idea of what's going on in their points of sale.

In 2021, the arrival of our semantic analysis software has enabled us to take a giant step forward in refining the perception of each review.

Thanks to this new development - natively integrated into Liz, our Saas solution - our customers are now able to analyze all the reviews that concern them, regardless of their source or syntax.

2021

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2010

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Our values

Agility - Innovation - Trust

At Civiliz, we believe that the world of customer experience is in constant motion, and that constant questioning is more than a strength: it's a necessity.

We don't hesitate to work hard to offer our customers new functionalities and to continuous improvement.

This commitment has forged the trust that many companies have placed in us over the years to take care of their customer experience.

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